Event Services & Policies
Everything you need to know about our services, pricing, and policies
Service Charges
- •Standard service charge: 10-15% of total order
- •Premium events (weddings, galas): 15-20% of total order
- •Service charges cover coordination, setup, and cleanup
- •Gratuity for service staff is separate and appreciated
Delivery & Setup
- •Free delivery within 10-mile radius
- •Delivery fee of $50-150 for 10-30 mile radius
- •30+ miles quoted individually
- •Setup and breakdown services available upon request
- •Delivery windows scheduled 2-4 hours before event
Staffing Services
- •Professional servers: $35/hour per staff member
- •Bartenders: $40/hour per staff member
- •Chef attendants: $50/hour
- •Minimum 4-hour booking for all staff
- •Staff gratuity not included in hourly rate
Booking & Cancellation
- •50% deposit required to secure date
- •Final guest count due 7 days before event
- •Full payment due 3 days before event
- •Cancellations 14+ days before: full refund minus $100 processing fee
- •Cancellations 7-13 days: 50% refund
- •Cancellations less than 7 days: no refund
Payment Methods
- •Credit cards (Visa, Mastercard, Amex, Discover)
- •Bank transfers / ACH
- •Business checks (with prior approval)
- •Payment plans available for events over $5,000
- •3% processing fee for credit card payments
Event Confirmation
- •Written confirmation sent within 24 hours of booking
- •Final event details confirmed 1 week prior
- •Menu adjustments accepted up to 10 days before
- •Final guest count locked 7 days before event
- •Contracts and agreements provided for all events
Have Questions?
Our policies are designed to ensure smooth, successful events for all our clients. If you have specific questions or need custom arrangements, we're here to help.
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